Refund Policy

30-Day Return Policy

At Car Rug Floor Mats, we understand that sometimes a product may not be what you expected. That's why we offer a 30-day return policy. To be eligible for a return, your item must meet the following criteria:

1. Condition of the Item: The item must be in the same condition as when you received it.
2. Usage: It should be unworn or unused.
3. Tags: All original tags must be intact.
4. Packaging: The item should be in its original packaging.
5. Proof of Purchase: You must provide the receipt or proof of purchase.

To initiate a return, please email us at info@carrugfloormats.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and take the necessary steps to correct it.

Exchanges

To exchange an item, return the original item, and once the return is approved, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return. If approved, you will be automatically refunded on your original payment method within 10 business days. Remember, it can take some time for your bank or credit card company to process the refund.

Questions or Concerns

If you have any questions or concerns about our Return & Refund Policy, please don't hesitate to contact our customer support team at:

Email: info@carrugfloormats.com
We'll respond to your email within 24 hours of receiving it, Monday to Friday.

Address: 28010 Eucalyptus Ave, Moreno Valley, California, 92555, USA.